Apr. 23rd, 2012

montuos: cartoon portrait of myself (Default)
[personal profile] montuos

Title:
Importer error pages need buttons for the next step

Area:
Importer

Summary:
If you omit any information when starting the importer, the error page drops the ball on guiding you to the next step of the process.

Description:
When using the importer [https://www.dreamwidth.org/tools/importer], I forgot to click the site I wanted to import from before I filled in my userid and password and then automatically hit enter. The error page that comes up when you do that [https://picasaweb.google.com/lh/photo/6s-ph1Nbgfxy0p3zwIqYi9MTjNZETYmyPJy0liipFm0?feat=directlink] drops the ball on what to do next. It says "Please select a service to import data from." but the options for that are not displayed, and there is no further guidance for what the user should do. Further testing reveals that you get "Please provide a username and password for the service that you selected." if you forget either of those, but again, there is no further guidance for what the user should do.

In a perfect world, the error page should remember all the information already provided, including the password, and repeat the "Choose a service to import from:" or "Username on other service"/"Password on other service" item that was missed, and have a Continue button to proceed forward.

My secondary preference would be to have a button to go back to the missing step. This would be a more versatile fix since you get the exact same error not just from failing to select a site but also when you fail to fill in any of the information. However, I would prefer not to have to go back because although the username is remembered, I have to re-enter my password for the other site.

At the very least, even if no buttons are added to the error page, there should be an instruction to use the browser's Back button. Again, I would prefer not to have to go back because I have to re-enter my password for the other site even when I already did that.

Poll #10446 Importer error pages need buttons for the next step
Open to: Registered Users, detailed results viewable to: All, participants: 47


This suggestion:

View Answers

Should be implemented as-is.
31 (66.0%)

Should be implemented with changes. (please comment)
0 (0.0%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
16 (34.0%)

(Other: please comment)
0 (0.0%)

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