Include a copy of entry with all moderation queue messages

[azurelunatic]

Title:
Include a copy of entry with all moderation queue messages

Area:
communities, entries, notifications

Summary:
When a community moderator approves your community entry, that notification should also include the subject and contents of the entry.

Description:
Currently, entries that are rejected from the moderation queue have the contents of the entry included below the rejection message.

This would also be useful for notifications of approved submissions. As it is, if you have forgotten what you wrote, or especially if you have submitted multiple entries to that community (up to 5 per user in a paid community), you have to click through to re-read it. This isn't always convenient.

A notification is already being sent to the user, so it wouldn't add any more mail jobs, just add to the bulk of the existing mail job and retrieve the entry and comment.

It would increase the load on the user's mailbox/data transfer, but not by more than another emailed comment notification for the same entry, and if they're getting the notification by email, that is probably a slightly lighter load than loading the page with that entry in a browser.

Poll #9259 Include a copy of entry with all moderation queue messages

Open to: Registered Users, detailed results viewable to: All, participants: 60

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This suggestion:

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Should be implemented as-is.
34 (56.7%)

Should be implemented with changes. (please comment)
2 (3.3%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
24 (40.0%)

(Other: please comment)
0 (0.0%)

Community admins/moderators: moderation queue action subscription

[azurelunatic]

Title:
Community admins/moderators: moderation queue action subscription

Area:
communities, notifications, entries, moderation queue

Summary:
Create a subscription for action (acceptance and rejection) for community moderation queues. Make this subscription available only to users who have access to see the moderation queue.

Description:
Community moderators may currently receive notifications for new submissions to their community's moderation queue.

It would also be useful for them to get notifications about moderation queue action, possibly from themselves, but definitely from other moderators.

The notification should include:

The username of the moderator who made the action, what the action was, what community this is in, the username of the user whose submission it was, the time the submission entered the queue and the time the action was made, the note (if any) the moderator left, the entry's title, contents, and possibly other relevant metadata (tags, location, mood); if this action was an approval, a link to the entry as posted.

(Should this be sent for items that are marked as spam? I can think of arguments in both directions: against: in case of legitimate spam it is useless overhead that will only bother the other moderators, emailing known spam may alarm email providers; for: if a moderator is marking things as spam that are not spam (either accidentally, mistakenly, or maliciously) the others should know, moderators who become accustomed to messages about queue action may be surprised when they see an entry come in but find it gone with no notification about why.)

This notification should only be available to people with access to see the moderation queue, which in practice is only moderators, but in terms of practical community oversight might need to include the community administrators.

The subscription should be separate for every community, and should (if possible for business reasons) not count against the subscription slot limit.

(Related: an on-site moderation queue log.)

Poll #9260 Community admins/moderators: moderation queue action subscription

Open to: Registered Users, detailed results viewable to: All, participants: 57

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This suggestion:

View Answers

Should be implemented as-is.
20 (35.1%)

Should be implemented with changes. (please comment)
4 (7.0%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
33 (57.9%)

(Other: please comment)
0 (0.0%)

Community Moderation Log

[azurelunatic]

Title:
Community Moderation Log

Area:
communities, moderation queue

Summary:
Show the last (reasonable number of) community moderation actions on a special page. This should particularly include the username of the moderator.

Description:
Community moderation queues are one of the unfinished areas of the site that could use some sprucing up.

Currently there is no visible record of which community moderator took action in the moderation queue, nor exactly what that action was.

Keeping a record of the moderation queue from the beginning of time could conceivably take up a hefty chunk of space, especially in high-volume communities. Instead of keeping the records indefinitely, we could log them as they happened, and show up to a certain number of them (I suggest 200, as that is double the size of a paid community's maximum queue depth). Or, if hanging onto them indefinitely would not be a strain, they should be paginated maybe at 100 records at a time. They would be displayed on a special page that can be accessed only by users who have the right to see the moderation queue.

(While community moderators can see the moderation queue, administrators can grant themselves the right to moderate, and should probably be able to see the page whether or not they currently have that attribute turned on. Please do submit scenarios where an administrator should not be able to visit that page in the comments, if you can think of any, because I can't -- at least not until admin rights can be granted piece-by-piece, in which case we'll probably have owners by then, and owners should then be able to visit it without explicitly turning anything on.)

The page should log the following:

Username of submitter
Timestamp of submission
Title of submission
Escaped (plain-text with all HTML symbols displayed) version of first X characters of submission
Username of moderator
Action (disposition of submission)
Note (if any)
Timestamp of action
Link to entry (if posted)

It should log approval, rejection, and reject-as-spam.

It should display (by default) in the order of action, with newest actions on top, but it would be awesome if the page could be sorted by some of the other fields. Records would remain visible until pushed out of the active area.

This would be useful for community management tasks. Moderators could spend less time on communicating basic details to each other and more time talking about other community management needs. It would be easy to look up recent actions of other moderators even if they did not mention the incident. In case of problems on a moderation team, for example if moderators were taking actions by accident, by a mistaken understanding of the community policies, or out of malice, their actions would be visible to others and they could be spoken with based on a record of their actual actions rather than one person's word against another's.

Poll #9261 Community Moderation Log

Open to: Registered Users, detailed results viewable to: All, participants: 63

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This suggestion:

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Should be implemented as-is.
42 (66.7%)

Should be implemented with changes. (please comment)
1 (1.6%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
20 (31.7%)

(Other: please comment)
0 (0.0%)