make a more direct link to support request from feed profile page

[deborah]

Title:
make a more direct link to support request from feed profile page

Area:
support

Summary:
Somebody who is requesting a changed URL for a feed doesn't need to read the FAQs for support, they need to go directly to the link for making a support request.

Description:
On the profile page for a feed account, we have the text "If this feed has stopped updating because its location has changed, please contact Support to have the location updated instead of creating a new feed." "Support," in this case is a link to the support portal (http://www.dreamwidth.org/support/), which rightfully starts with all of the FAQs, Known Issues, etc., and has "make a support request" way down on the bottom.

However, somebody who clicks on the link "please contact support to have the location updated" doesn't need to read all the FAQs; they just need to contact support. It should take them directly to the form.

In fact, ideally, it should take them to a pre-populated version of the form, which says something like "the URL for the syndicated feed sample_feed has been changed. Please paste the new URL below."

(And if we do all that, then the linked part of the above text shouldn't just be the word "support" but the more informative link text "contact support to have the location updated". That's just a change of where the [/a] those.)

Poll #8832 make a more direct link to support request from feed profile page

Open to: Registered Users, detailed results viewable to: All, participants: 60

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This suggestion:

View Answers

Should be implemented as-is.
54 (90.0%)

Should be implemented with changes. (please comment)
0 (0.0%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
6 (10.0%)

(Other: please comment)
0 (0.0%)