aedifica: Me with my hair as it is in 2020: long, with blue tips (Default)
aedifica ([personal profile] aedifica) wrote in [site community profile] dw_suggestions2010-11-17 04:44 pm

Making it easier to get to Support

Title:
Making it easier to get to Support

Area:
site navigation

Summary:
Make http://support.dreamwidth.org/ redirect to http://www.dreamwidth.org/support/ .

Description:
Currently if you go to http://support.dreamwidth.org/ you get a page telling you "There is no user support at Dreamwidth Studios." I think it'd be great if instead it automatically redirected to the Support page, http://www.dreamwidth.org/support/ .

(Besides, Dreamwidth has excellent user support, it's a lie to say there's none! *grin* )

Poll #5131 Making it easier to get to Support
Open to: Registered Users, detailed results viewable to: All, participants: 82


This suggestion:

View Answers

Should be implemented as-is.
72 (87.8%)

Should be implemented with changes. (please comment)
4 (4.9%)

Shouldn't be implemented.
3 (3.7%)

(I have no opinion)
2 (2.4%)

(Other: please comment)
1 (1.2%)

marahmarie: (M In M Forever) (Default)

[personal profile] marahmarie 2010-11-21 04:13 am (UTC)(link)
Well, in that case, I don't understand why someone would do that (and in my defense, the OP did not mention how he or she got to that URL, only that...they got to it...not by typing it in, or any other method).

Which, in my current half-asleep state, brings me images of this:

"Beam me up Scotty, to support.dreamwidth.org - Hey SCOTTY, where is it?"

I'm sure I just need sleep. :)
Edited (typos/clarification) 2010-11-21 04:14 (UTC)
marahmarie: (M In M Forever) (Default)

[personal profile] marahmarie 2010-11-21 08:46 pm (UTC)(link)
And to clarify what I was saying, I already edited my first reply (my edit is in parentheses) to add that the reason using the subdomain might be no good is it could be a security risk. If DW redirects support.dreamwidth.org/ to dreamwidth.org/support, then so can anyone else. You just do not want this; I've seen too many examples of Blogspots being redirected to websites without the Blogspot owner's permission to ever want to see this suggestion implemented. All it takes is a simple change in the DNS/MIX records to pretty much do whatever the heck you want with a subdomain that is set up to allow such redirects. Your suggestion scares me, put bluntly (I was trying to avoid having this conversation, but since you sort of asked).
marahmarie: (M In M Forever) (Default)

[personal profile] marahmarie 2010-11-21 09:47 pm (UTC)(link)
Two reasons:

1) I didn't want to seem contentious, since I like it when anyone makes a suggestion to improve anything around here, even if the suggestion is one I happen to disagree with

and

2) My understanding of how the redirect might become a security risk is tenuous at best, based solely on my observation of Blogspot blogs over the years. So my understanding of how malicious off-site redirects could happen on DW subdomains is based on observation of a site other than LiveJournal or Dreamwidth.

LiveJournal implements exactly your suggestion (a redirect from support.livejournal.com to livejournal.com/support is currently in place), so there's also the fact that it can't be impossible to pull off this redirect without the security risks I've seen it open up on Blogspot; I'm just leery of the implementation on DW not being airtight enough to prevent such a thing from occurring.

ninetydegrees: Art & Text: heart with aroace colors, "you are loved" (Default)

[personal profile] ninetydegrees 2010-11-23 12:04 am (UTC)(link)
I just want to point out that m.dreamwidth.org redirects to dreamwidth.org/mobile and shop.dreamwidth.org to dreamwidth.org/shop so it's not like the OP's suggesting something which isn't already implemented somehow; it's just one more variation on a theme. (Not to dimiss your concerns, just saying).