Making it easier to get to Support

[aedifica]

Title:
Making it easier to get to Support

Area:
site navigation

Summary:
Make http://support.dreamwidth.org/ redirect to http://www.dreamwidth.org/support/ .

Description:
Currently if you go to http://support.dreamwidth.org/ you get a page telling you "There is no user support at Dreamwidth Studios." I think it'd be great if instead it automatically redirected to the Support page, http://www.dreamwidth.org/support/ .

(Besides, Dreamwidth has excellent user support, it's a lie to say there's none! *grin* )

Poll #5131 Making it easier to get to Support

Open to: Registered Users, detailed results viewable to: All, participants: 82

View Respondents

This suggestion:

View Answers

Should be implemented as-is.
72 (87.8%)

Should be implemented with changes. (please comment)
4 (4.9%)

Shouldn't be implemented.
3 (3.7%)

(I have no opinion)
2 (2.4%)

(Other: please comment)
1 (1.2%)

Comments

[aedifica]

Why were you trying to avoid it? *is curious*

[marahmarie]

Two reasons:

1) I didn't want to seem contentious, since I like it when anyone makes a suggestion to improve anything around here, even if the suggestion is one I happen to disagree with

and

2) My understanding of how the redirect might become a security risk is tenuous at best, based solely on my observation of Blogspot blogs over the years. So my understanding of how malicious off-site redirects could happen on DW subdomains is based on observation of a site other than LiveJournal or Dreamwidth.

LiveJournal implements exactly your suggestion (a redirect from support.livejournal.com to livejournal.com/support is currently in place), so there's also the fact that it can't be impossible to pull off this redirect without the security risks I've seen it open up on Blogspot; I'm just leery of the implementation on DW not being airtight enough to prevent such a thing from occurring.

[ninetydegrees]

I just want to point out that m.dreamwidth.org redirects to dreamwidth.org/mobile and shop.dreamwidth.org to dreamwidth.org/shop so it's not like the OP's suggesting something which isn't already implemented somehow; it's just one more variation on a theme. (Not to dimiss your concerns, just saying).