Support: allow users to see all their current and past requests

[ninetydegrees]

Title:
Support: allow users to see all their current and past requests

Area:
support

Summary:
Sometimes I know I already asked something but I've forgotten the answer I was given or I'm fuzzy on the details. I'd like to be able to find my requests (current and past) easily as I don't save Support e-mails.

Description:
I'd like to see all the requests I've filed with my current logged-in username and possibly all the requests I've filed with my any of my validated e-mail addresses.

This could be a new box on http://www.dreamwidth.org/support/:

View all my requests
-- filed with username XXX
-- filed with e-mail address XXX (selectable in a drop-down menu if there are several validated addresses?)

Poll #5602 Support: allow users to see all their current and past requests

Open to: Registered Users, detailed results viewable to: All, participants: 48

View Respondents

This suggestion:

View Answers

Should be implemented as-is.
44 (91.7%)

Should be implemented with changes. (please comment)
0 (0.0%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
4 (8.3%)

(Other: please comment)
0 (0.0%)

Comments

[ratcreature]

Yes, I have the same problem. I usually keep support emails somewhere in my gmail account,so I can find them that way, but it would be much easier to just seen them on DW.

[azurelunatic]

Looks like DW might not have the Recent Touches tool that LJ has, which is intended for Support volunteers to find the places they have touched the board, but I think I remember can be used by regular users to search for requests they have submitted.

Something that duplicates that ability, plus a nicer front end and better placement, might be a place to start.

[ninetydegrees]

Yeah that's what I was used to.

Denise said some people could use history.bml and maybe that'd be usable for this.