cesy: "Cesy" - An old-fashioned quill and ink (Default)
Cesy ([personal profile] cesy) wrote in [site community profile] dw_suggestions2010-04-24 12:03 pm

Spam report feedback

Title:
Spam report feedback

Area:
spam reporting, comments

Summary:
Allow the anti-spam team some standard options for feedback, to thank users for reporting spammers, and redirect users who are reporting non-spam as spam.

Description:
When a member of the anti-spam team closes a spam report, it would be good if there was a way to send a note back to the spam report originator.

The proposed options would be along the lines of:
* Close this spam report with no feedback.
* Close this spam report with feedback of 'thank you for your report, spammer will be smacked'.
* Close this spam report with 'this did not appear to be spam'.
* Close this spam report with 'this is not the way to report a suspected ToS violation. Here is a handy link.'

People wouldn't be able to see the specific feedback on their spam reports, but would be able to see their percentages.

At over 75% instances of not-real-spam or dude-ToS-is-thattaway, someone might get an auto 7 day spamreportban.

Advantages are that helpful users who report spam could be thanked, and anyone who consistently and repeatedly reports comments they just don't like as spam wouldn't be able to waste the anti-spam team's time so easily.

Disadvantages are that people might be upset at getting either of the last two types of feedback, so they would need to be worded tactfully.

Poll #2860 Spam report feedback
Open to: Registered Users, detailed results viewable to: All, participants: 48


This suggestion:

View Answers

Should be implemented as-is.
35 (72.9%)

Should be implemented with changes. (please comment)
4 (8.3%)

Shouldn't be implemented.
2 (4.2%)

(I have no opinion)
7 (14.6%)

(Other: please comment)
0 (0.0%)


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