comment unscreening

[kaigou]

Title:
comment unscreening

Area:
comments

Summary:
When unscreening a comment, instead of "your comment has been unscreened" confirm page, just go back to the unscreened comment.

Description:
Currently, to unscreen a comment, I click on "unscreen" and then I go to a brand-new page that asks me if I really want to unscreen. When I say yes, then I get another page that says "now the comment is unscreened" -- and then I have to go back multiple clicks to get back to the post where I'd unscreened the comment.

Either just send me back to the post (preferably the comment itself) when it's successfully unscreened

OR

Don't make me leave the page in the first place: I click on unscreen, and let Ajax unscreen the comment in-page.

What has me particularly confused (and is part of the usability issue for this) is that this behavior isn't consistent, and it's not obvious where it differs. On many comments, I can screen (or freeze), and the post's meta changes to reflect that (and in some styles, the post itself changes visually as well) -- then I can unscreen or unfreeze, and go back and forth without ever leaving the page.

But then, *sometimes*, I must go to a separate page to confirm, and there's the hassle, doubly so because it's unexpected because it breaks with the behavior I've been taught (by the same link, previously) is expected behavior.

Poll #1415 comment unscreening

Open to: Registered Users, detailed results viewable to: All, participants: 29

View Respondents

This suggestion:

View Answers

Should be implemented as-is.
15 (51.7%)

Should be implemented with changes. (please comment)
7 (24.1%)

Shouldn't be implemented.
0 (0.0%)

(I have no opinion)
6 (20.7%)

(Other: please comment)
1 (3.4%)

Comments

[rebelsheart]

I want the choice confirmation, as well as the notice it has been unscreened as not all styles have a clear visual distinction between screened and unscreened comments. Perhaps a link back to the comment on the final confirmation page?

[kaigou]

I get that. The problem is that on the exact same style, it does it two different ways.

(The text or icon changes to reflect whether it's screened or unscreened, even if the rest of the style doesn't.)

[aedifica]

I would be happy with either the suggestion as stated, or the "your comment is unscreened" page having a link back to the page the comment is on.

[kyrielle]

Don't leave the page in the first place, do confirmation in line. Taking you right back to the comment is easily hit with error (when you return to the page, threads you had expanded will have collapsed, and besides, the go-to-this anchor functionality for comments doesn't seem to work perfectly in all browsers).

[turlough]

+1

[ratcreature]

I would like that, though I often unscreen from the notification email, so I wasn't on the page before.

[zvi]

Er, I would like to track down why the behavior is sometimes different within the same style before we act on this suggestion. I suspect it would have wider implications than just this action, and, also, may need to affect how styles are written.

[kaigou]

Ayup. That's why I said "or" on the suggestion, because if it does one, or does the other, neither really bothers me -- it's simply the inconsistency that creates the usability issue.

From what I can tell, though, if the reply is screened by the system -- like an anonymous reply or when you've got it set up to screen replies -- then it will send you to a separate page. After that, if you re-screen, it happens in-page. If the comment isn't screened or isn't frozen at first, then if you screen or freeze, it does it in-page, and if you un-screen or un-freeze, it also does it in-page. So it's just that one instance where it takes you off-page. If that helps, at all. (And I'm not sure this is always the case, but it's what I could duplicate on my own journal, at least.)

[denise]

If a comment thread was displayed on the page when you loaded the page, it'll do it inline. If you had to expand the comment, it'll take you to a different page -- this is because (I believe) the screening JS isn't loaded when the comment is expanded.

[siderea]

This suggestion is tagged "bugzilla: implemented", but I just searched Suggestions to see if this had been brought up, because I am having the originally reported problem. Is this implemented or not? Should I open a new Suggestion for the idea of having a link back to the comment on the confirmation page?

[denise]

Hm. All screening/unscreening should be inline by now -- the only thing I can think of that would lead you to a separate page is if you have JS disabled. Can you see any pattern as to when you're getting redirected to another page?

[siderea]

Oh, yeah. Like ratcreature above, I'm not on the page – I'm unscreening from the link in email. I hit the unscreen link, and once I confirm, I'm on a success page with no link to the unscreened comment. Just having a link there would be adequate, I think.

[denise]

Oh, gotcha. Yeah, I'll open an issue for that.